Gold Label Limousine - Aggreed to one price and changed me another!

Las Vegas, Nevada 0 comments
Not resolved

The service was great but my biggest complaint is that Ron is the biggest *** I have come across!! We discussed the cost of the drop off and pick up of my event and he quoted me a price, sent me 2 emails that had the total of the same amount and then at the end of the night decided to add both of them together to get a whole new price that was not mentioned at all....I'm upset and stuck with this extra amount and that's all they want to so is give me a $40 credit....???? never again lesson learned, if you choose this company make sure you know the total in whole!!!

Review about: Overcharge.

Gold Label Limousine

Montclair, California 3 comments
Not resolved

The owner of this company, Kurt Vonstrasser, and his staff are the most unprofessional group of people I have seen in a long time.

Their customer service is atrocious and their follow-up does not exist. I think their problem is they are so confident in being one of the most established limo services around that they have forgotten their roots (if they ever had any) and abandoned their customers and their loyalty.

I would like to see consumers take a stand and make use of companies who care about customer service and appreciate their clients and Gold Label Limousine does not do this.

If anyone else has had problems with Kurt or his company, let's please take a stand and help them realize that they need to be more customer oriented rather than income oriented.

Review about: Bad Customer Service.

Comments

Anonymous
#177222

Sorry Mr.Blackstone feels the way he does or did.

As Rick Bean said Gold Label is under new ownership who has done a great job in turning the company around and has even expanded into San Diego.I recomend them every change I get.

Anonymous
#171191

THIS COMPANY IS UNDER NEW OWNERSHIP, AND I BEEN USING THEM FOR THE LAST 6 MONTHS, AND THERE SERVICE IS IMPECKABLE, ON TIME, VERY NICE DRIVERS, VERY NICE CARS AT A RES PRICE! THANKS RICK BEAN.

Anonymous
Kiev, Kyiv, Ukraine #1235

Interesting.Sounds like someone who tried to get a ride for free and did get it.

No specifics of what happened, when it happened or what caused his dissatisfaction. Most unprofessional would cause me to wonder why the company has so many long standing clients since 1980. Obviously this guy had some kind of bad experience, but there is no info by which to get any kind of bearing of what it was. Personally I was going to post that I used them and they were great.

We had to change our flight time twice and the last one was with only one hour notice. They did not charge me anything extra and were there exactly when they said they would be.

I fly in frequently from Las Vegas and found this company becuase my other company did no show up last time and I did not want to use them.The car was nice (even had a DVD movie in my sedan) and the female driver was very courteous and knew her way around town when we asked for a stop.

You May Also Like